Cinestill 800T and how customer service should work.
I shot a roll of Cinestill 800T in my Minolta X700 mostly of very dark things with bright lights, what can I say I like the halo’s it creates (For an explanation of what and why see this post Niagara at Night with Cinestill). unfortunately the roll I had may have come from an early run before they say they improved the process or just a faulty roll. So most of the images on the roll have residual rem-jet coating that makes some of the images appear like you’re looking through a glass of Guinness Stout.
That part is a bummer because some of those images can not be redone but I emailed Cinestill and notified them and they offered to send me replacement rolls for my remaining film in case other rolls are similarly afflicted. Now you might be thinking well of course that is the right thing to do and I agree but for them to do it so quickly and without further hassle to me is what I consider excellent customer service (Pretty much the opposite experience of all the failed Apple charging cables I’ve had to contend with). With some editing I am able to minimize the impact of the rem-jet and salvage the images at least for the purpose of sharing but really what matters to me is that Cinestill re-established my confidence in shooting their film and I look forward to shooting even more of it.
Here are some of the better files from the roll with the faults more visible than others even after editing to minimize them.